Quick options
- Disconnect a channel in Be12 CRM: its access token is deleted at once.
- Remove the Be12 CRM app from your Facebook settings to revoke its access on Meta’s side.
- Email mk@be12media.com to delete your whole workspace and account. We confirm and complete it within 30 days.
01Disconnect Facebook or WhatsApp in Be12 CRM
- Sign in at crm.be12media.com as the workspace owner or an admin.
- Open Lead channels and select the Facebook Lead Ads or WhatsApp channel.
- Choose Remove and confirm.
The stored access token for that Page, ad account or WhatsApp number is deleted immediately and Be12 CRM stops receiving data from it.
02Remove the Be12 CRM app from Facebook
- On Facebook, open Settings and privacy, then Settings.
- Open Business integrations (in Meta Business Suite: Settings, then Business integrations).
- Find Be12 CRM and choose Remove.
This revokes the app’s access to your Pages, lead forms, ad accounts and WhatsApp accounts on Meta’s side.
03Delete leads and messages
Inside Be12 CRM, owners and admins can delete any lead, or use Erase personal data on a lead to permanently remove that person’s name, phone, email, messages and notes while keeping anonymous statistics.
04Delete your whole account and workspace
Email mk@be12media.com from the account owner’s email address with the subject “Delete my Be12 CRM data” and your workspace name. We will confirm your request, give you a confirmation number, and delete the workspace, its leads, messages, connected-channel tokens and user accounts within 30 days. Invoices and payment records that Indian tax law requires us to keep are retained only for that purpose.
05If you are a customer of a business that uses Be12 CRM
The business you dealt with controls your data, so please ask it first. You can also email mk@be12media.com with the business name and your phone number or email, and we will help that business complete your request.